GNS House Rules
We are committed to offering a safe and friendly environment for both our team members and you; our guests. In order to do so, we do have a few house rules. Please feel free to reach out if you have any questions or need more clarity regarding any.
We have a 24 hour cancellation/rescheduling policy. If you cancel/change your appointment with less than 24 hours notice, you will be charged a 50% fee; determined by your scheduled service.
This policy is in place out of respect for our stylists and other salon guests. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
"NO-SHOWS" will be charged 50% of the original service scheduled. In the event you miss 2 (two) consecutive appointments, you will be unable to schedule future appointments. You may be considered as a walk-in.
Running a little behind?
We understand "life happens". If for any reason you are running a little behind on your scheduled appointment, please call us! 225-761-3394. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service.
New Guest Reservations & Color Service Deposits
Even if your hair has been well maintained by a previous stylist, it is our policy to spend our first appointment familiarizing ourselves with you and your hair in order to determine our best method of services in the future. If this will be your FIRST TIME visiting us or this is a Welcome Back appointment, there is a deposit required to reserve your appointment. The deposit will be applied to your service total at the end of your visit. **If it has been more than 9 months since your last appointment, you are considered a Welcome Back appointment.
At our discretion, our Reservation Team may ask you for a deposit depending on the type of color service you are scheduling. This deposit could be up to $200, which is used reserve the time of your lengthy appointment.
In the event that you are not satisfied with your service, we ask you to please contact the salon within 7 days of that service. We would like every opportunity to meet & exceed your expectations, as we do value you as a guest. Our goal is to make sure you are satisfied with the services you receive & have a great experience. We are committed to making sure that you love your hair and will do whatever we can, within reason, to achieve this commitment.
No Service Refund Policy
Services received at the Garrett Neal Studio cannot be refunded. As stated in the Service Satisfaction, it is our commitment to you to do everything within our power to assure that you are happy with your hair services. We invite you to let us know when you are not 100% satisfied and we would be happy to have you come back to the salon and consult with a senior stylist on what steps can be taken to achieve your goals.
Product Exchange Policy
If you are not happy with the hair product we suggested, we would be happy to issue a product exchange within 30 days of your purchase.
NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.